HELP DESK

Technical Support

Offer the best support to your clients!

It guarantees the continuous operation of the IT infrastructure. Your business shouldn’t stop operating because incidents were not scaled up on time.

 

At One Contact we offer immediate customer service on IT incidents, having a centralized management of requests, by using our internal tickets where the user receives the necessary follow-up without worrying about the process.

 

As part of Grupo Migesa and partners of the main IT manufacturers in the market, One Contact has certified personnel to provide tiers 1 and 2 support in technologies such as Cisco, Microsoft, HP, and others.​

How can we help?

ORDER MANAGEMENT, SALES AND ORDERS.

TIME SUPPORT TICKET

SERVICE SCALE

REMOTE TI SUPPORT, LEVEL 1 AND 2

Consult with

an expert!

We have over 200 bilingual agents at One Contact who can provide support for your client communication strategy, whether on the phone, social networks, WhatsApp or online chats. If you have a specific need, reach out to us and an expert consultant will guide you.

Contact
 

What benefits do we have for your business?

MORE PROFITABILTY AND PRODUCTIVY

INCREASE COMMUNICATION WITH YOUR USERS

IMPROVES INCIDENT RESOLUTION

DEVELOP COMPETITIVE ADVANTAGES

Technology and security

We offer the highest quality service, delivering historical operating reports and in real time, accessing security cameras from a mobile app, defining KPIs along with the client, protecting our client’s information, as well their clients data, following standards of ISO 27001.

We are more than a Contact Center!