We support our client's operations with an immediate response team for incidents. We have a centralized management process and a ticket system that follows up with users until reaching a solution.
Our tool documents tickets using ITIL best practices. Our team resolves tier one cases or channels escalations and provides follow-up with responsible parties.
Implement service level agreements (SLA) in your operations to ensure quality and find areas of opportunity.
We give service to global offices wanting to centralize their users´ support platform. Our service adapts to your incident-management process, from managing employees’ vacations, to repairing technical failures at your facilities or following-up on clients’ orders, to name a few.
Give your clients the service they need
Monitor your results
Offer a customized service