HELP DESK

Implement an effective platform that provides solutions to your users in a timely and customized way.

More information

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We support our client's operations with an immediate response team for incidents. We have a centralized management process and a ticket system that follows up with users until reaching a solution. 

Our tool documents tickets using ITIL best practices. Our team resolves tier one cases or channels escalations and provides follow-up with responsible parties.

Implement service level agreements (SLA) in your operations to ensure quality and find areas of opportunity.

We give service to global offices wanting to centralize their users´ support platform. Our service adapts to your incident-management process, from managing employees’ vacations, to repairing technical failures at your facilities or following-up on clients’ orders, to name a few.

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- TOOLS

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TIER ONE SOLUTIONS
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SLA
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INBOUND
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OUTBOUND
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TICKETS SYSTEM
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- BENEFITS

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ATENTION

Give your clients the service they need

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MONITORING

Monitor your results

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CUSTOMIZED

Offer a customized service

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about your project.


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