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    SOCIAL
    SELLING

    In the new normal we help you reach more customers through social media.

    It’s the new way to sell!

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    BUSSINESS PROCESS
    OUTSOURCING

    We are backed by more than 15 years of experience as a Contact Center, managing customer service and sales campaigns for the leading companies in America.

    We help you manage your business processes!

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    HELP DESK

    As part of Grupo Migesa, we have more than 40 years of experience as market leaders.

    We provide back office solutions and technical support to the main retail and service companies in Mexico and the USA.

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    CONTINUITY AND
    SECURITY

    We have offices in Mexico, USA and Colombia.

    We guarantee that your processes will be safe and that we have constant innovation in technology and data protection.

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At ONE CONTACT we link people together with technology and processes
to boost your company’s growth and sales.

BPO SERVICES   |   CONTACT CENTER   |   CUSTOMER CARE   |   SOCIAL SELLING

 

- ABOUT US

Comprehensive service platform that combines technology and human talent to optimize processes and upscale our client's business.

We specialize on social selling, telemarketing and customer service, and have been in business for the past 15 years. We are part Grupo Migesa a proud Mexican company garnering 40 years in the technology and digital industries. We have offices in Mexico, the USA and Colombia.
 

- WHAT WE DO

Turnkey solutions

Our Business Process Outsourcing (BPO) service enables your organization to focus your core objectives, and we take care of the rest. Simplify your business management with us, ensuring your KPIs and SLAs per contract. Some examples of business processes we operate include sales, customer service agents, help desk, recruitment, invoicing, accounts receivable, marketing, and surveys to name a few.

We combine human assets and technology to implement the results-optimizing solution for your process.

"Do what you do best and outsource the rest!"

"¡Haz lo que mejor haces y externaliza el resto!"
Peter Drucker
 

- PILLARS

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PEOPLE

We have a workforce of +400 employees including bilingual agents, customer service agents, vendors and +50 certified engineers.

We offer the support of a work team that backs up your objectives.

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PROCESSES

We work using high quality standards, integrating safe and efficient processes and practices of data protection; always delivering solutions that add value to our clients, allowing them to monitor their results at all times.

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TECHNOLOGY

Our organizational knowledge spans 40 years in the IT industry, we have an array of technology solutions to provide intelligence and innovation to your business.
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- GROUP ADVANTAGES

Grupo Migesa is comprised of independent business units specializing on different branches of technology, from software development to network infrastructure installation for international companies. This fosters a synergy to provide the most competitive solutions using a hollistic approach.

Nuestra fuerza laboral opera bajo quality standards para entregar soluciones eficientes.

We have offices in Mexico, United States and Colombia and are partners of the main technology manufacturers in the market such as Cisco, Microsoft, HP to name a few.

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- GLOBAL EXPERIENCE

We have a great track record implementing onmichannel contact solutions.

Our workforce operates with the highest quality standards to deliver efficient solutions.

We have offices in Mexico, United States and Colombia and are partners of the main technology manufacturers in the market such as Cisco, Microsoft, HP to name a few.

 

Tell us
about your project.


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