DELIVERY SUPPORT

Order management

Accompany the client throughout the process!

An omnichannel communication strategy in real time allows companies to constantly be in touch with their clients. Our experience enables you to develop a profitable strategy and include a prospecting team to your sales force, to detect new opportunities and expand the business.

 

Expert bilingual agents provide our contact solutions while abiding by high quality standards (ISO 27001). We integrate technology, processes and security, to offer timely customer service, follow-up and reliable information to your clients.

How can we help?

ONLINE SHOPPING SUPPORT

We advise your customers on their purchase.

ATTENTION TO PROSPECTS

Information requests, sales, etc.

PACKAGE MONITORING

Customer service in your delivery process.

BILLING AND PROCESSES

We help you manage business processes.

Consult with

an expert!

We have over 200 bilingual agents at One Contact who can provide support for your client communication strategy, whether on the phone, social networks, WhatsApp or online chats. If you have a specific need, reach out to us and an expert consultant will guide you.

Our personnel is:

  • Proactive

  • Service-oriented

  • Honest

  • Skilled at managing conflicts

  • Bilingual in English and Spanish (if required)

Contact
 

What benefits do we bring to the business?

INCREASE YOUR SCOPE AND SALES

IMPROVES THE SATISFACTION OF CLEINTE

IMPROVE THE PROFITABILITY OF YOUR BUSINESS

DEVELOP COMPETITIVE ADVANTAGES

SECURITY AND PROTECTION OF YOUR INFORMATION

Why One Contact?

We offer the highest quality service, delivering historical operating reports and in real time, accessing security cameras from a mobile app, defining KPIs along with the client, protecting our client’s information, as well their clients’ data, following standards of ISO 27001.

We are more than a Contact Center!