"Contact Center" Services.
The client is first...
Omnichannel Contact Solutions
Clients are a priority, actively listening to them is perhaps the most important factor for success in the customer service process. At One Contact we’re able to help you create a customer experience strategy geared toward securing customer loyalty and increasing your clients’ satisfaction.
Expert bilingual agents provide our contact solutions while abiding by high quality standards (ISO 27001). We integrate technology, processes and security, to offer timely customer service, follow-up and reliable information to your clients.
How do we help you?
We assist clients over the phone indicating they have a concern and/or questions related to a specific product, service or brand.
Provides support and customer service in processes such as invoicing, payments, sales, procurement, online processes, requests for information and document status, among others.
Delivers business promotion and timely service regarding comments in the media, prospecting leads and information, among others.
We develop solutions tailored to your needs!
We have over 200 bilingual agents at One Contact who can provide support for your client communication strategy, whether on the phone, social networks, WhatsApp or online chats. If you have a specific need, reach out to us and an expert consultant will guide you.
What benefits do you get?
MORE PROFITABILITY AND PRODUCTIVITY
BETTER TRUST WITH YOUR CLIENTS
INCREASE SALES AND LOYALTY
DEVELOP COMPETITIVE ADVANTAGES
SECURITY AND DATA PROTECTION
Security, technology and process
One Contact offers the best service quality, delivering historic operations reports in real time, access to security cameras from a mobile app, and KPI definitions with each client. Protection of the client's information, as well as their users' data, under the practices of ISO 27001.