Offer the best customer care to clients and prospects.
Omnichannel contact solutions with a higher performance, to offer timely attention and trustworthy information to your clients. The market is getting more and more competitive and the consumption habits are changing in an accelerated way. How can we reach new clients?
Why develop an omnichannel contact experience?
By 2020, customer experience will exceed price and product as a brand differentiator.
Customers 2020: a progress report – Walker
The brands in the United States lose about 41 billion dollars every year due to poor customer service.
Study – NewVoiceMedia
3.65% of one thousand consumers surveyed said they have severed ties with a brand due to a single bad customer service experience.
2014 Parature State Multichannel Customer Service Survey
10.63% of online customers said they were more likely to return to a website that offers live chat.
The Business Impact Of Customer Experience - Forrester