Creating an excellent environment where our people can work is very important to us, we have professional and committed agents that are pleased to help your customers.

We guarantee the quality in our service. Supervisors constantly monitor that calls and recordings are in check with our required quality.

The supervisor:

- Is able to sign in or sign out agents’ status

- Is able to remove agents in order to intercept calls

- Coaches and records calls for further training

- Verifies the agents’ performance, team statistics and call status

- Is able to interfere calls, create conferences and interact simultaneously with agent and client

- Can simultaneously examine performance metrics, use webchat, monitor and record calls, send messages to the team

In our recruiting process we look for people with skills such as:

- Initiative

- Experience

- Persuasion

- Leadership

- Collage studies

- Computer skills

- Communication skills

- Easily adopt our clients

We prefer to have small groups for our training sessions.

Our trainers make sure the agent not only knows the brand and service we are going to offer, but also, agents MUST feel part of your business so they can adopt the Customer Satisfaction Philosophy. We promote internal campaigns to keep them always motivated.